Choosing the company matters as much as choosing the elevator itself.
It will supply and install, and most likely stay with you for maintenance.
You do not need to be an expert to tell a serious company apart. Clear questions and clear answers are enough.
Here are simple questions to put to any company before you sign.
Will they visit the site?
The right elevator cannot be settled without seeing the building.
A serious company asks to visit the site, measures, and asks about use before it suggests anything.
Exact dimensions, the state of the shaft and the shape of the entrance are learned on site, not by phone.
Is the proposal written and clear?
Ask for a written proposal that states the type of elevator, its size, the finish and what the work includes.
If you do not understand an item, ask about it now, not after installation.
Who carries out the installation?
Ask who actually installs it, and how that is coordinated with the rest of the building work.
It helps to know who you will deal with directly during the work and how to reach them.
Make sure what you agree includes the preparation required on site before work starts.
What happens after commissioning?
Ask what the company offers after handover: does it provide maintenance, how are visits arranged, and how do you reach it when there is a fault?
Ask what happens when you need a spare part, and how it is ordered and fitted.
It is best when the company that installed the elevator is the one that knows it and follows it.
How is communication?
Notice from the start how the company answers your questions, and whether it replies clearly and in reasonable time.
If answers are slow before the contract, expect the same afterwards.
That is what you will rely on when you need the company later.
Can you see earlier work?
You can ask for photos, ask someone who dealt with the company, and read customer reviews that are published openly.
Remember that photos alone are not enough: ask what was done in each building and whether it is close to your own case.
Look at what repeats in the reviews, not at a single opinion.
Compare wisely
Compare proposals by what each one includes.
The shortest proposal may leave outside it what you will need later.
Write each company's answers in a simple table so you can compare them calmly afterwards.
If you would like to discuss your building with us, call Al Raqi Elevator or message us on WhatsApp.
